General conditions

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This website is operated by:

SALESNOTE
Lobeekstraat 1A, 8710 Wielsbeke

+32 56 89 42 96

Info@salesnote.be 

VAT BE 0765.323.961

Below are the general terms and conditions:

 In these general terms and conditions, the following definitions shall apply:1/Parties: the customer and SALESNOTE 2/Customer: the party that purchases services and/or goods from SALESNOTE, 3/SALESNOTE: SALESNOTE with its registered office at 8710 Wielsbeke, Lobeekstraat 1a, VAT BE0765.323.961, RPR KORTRIJK. 5/Contract: agreement by which the Customer undertakes to SALESNOTE to purchase services and/or goods.  2. These general terms and conditions apply to all services, supplies, agreements and invoices issued by SALESNOTE. The customer has prior knowledge of these general terms and conditions and accepts them without any reservation, also in the future.  3. The customer’s general terms and conditions are explicitly excluded unless expressly agreed otherwise in writing. 4. All our quotations and offers are without obligation. Quotations are only valid for thirty days, unless expressly agreed otherwise. SALESNOTE is only bound by the offer if the offer is accepted in writing by the customer within thirty days. Only an offer signed by SALESNOTE is binding on it. Quotations made by a representative, appointee or employee of SALESNOTE is final only upon written confirmation by an authorized person of SALESNOTE.  5. The terms of sale of previous offers and/or quotations do not apply automatically through repeat orders. 6. The customer shall ensure that all data, which SALESNOTE indicates are necessary or which the customer reasonably knows are necessary for the performance of the agreement, shall be provided to SALESNOTE in a timely manner. If the data necessary for the performance of the agreement have not been provided to SALESNOTE in due time, SALESNOTE shall be entitled to suspend performance of the agreement. Useless travel costs and long waiting times due to late provision of information by the customer shall be charged.  7. Employees or contractors of SALESNOTE never take original documents outside the company. If necessary for the execution of the order, duplicates of the documents will always be made. In case of loss (due to inattention, fire, damage,…) SALESNOTE or its employees and/or contractors can therefore not be held liable.  8. The customer and SALESNOTE expressly undertake to treat as strictly confidential the information that they obtain in the context of the execution of the agreement. Information is confidential if one of the parties expressly designates it as such or if this results from the nature of the information itself.  9. All information, presentations and working materials provided to the customer by SALESNOTE as a function of the provision of services are considered confidential and may therefore not be duplicated or disclosed. 10. SALESNOTE shall be liable to the customer only in case of fraud or gross intentional misconduct. In case of liability, only direct damages will be considered. Any compensation of indirect or consequential damages, as well as loss of business, loss of profit or loss of income is expressly excluded. If SALESNOTE is liable, the compensation for damages shall not exceed the price (excluding VAT) stipulated in the contract. Any claim or compensation must be reported to the other party within 14 calendar days after the date on which the damage occurred or after the date on which the damage could reasonably have been determined.  11. SALESNOTE is not liable for accidents that happen during training sessions, events or other services provided. 12. SALESNOTE can in no way be held liable for the actions of contractors or subcontractors. The customer accepts that these will be responsible for their own personal liabilities and that SALESNOTE cannot be held responsible in any way.  13. The customer is prohibited from employing or directly contracting with SALESNOTE’s employees and/or contractors during the performance of the contract and/or within one year of its completion without SALESNOTE’s prior consent. 14. In case of danger to general safety or in case of danger to the participants or in case of force majeure, SALESNOTE may unilaterally decide that the training, the event or any other service to be provided, will be cancelled and/or postponed to a time to be agreed upon later. This shall not entitle the customer to any compensation. SALESNOTE is entitled to unilaterally cancel the training, the event or any other service to be provided and/or postpone it to a later date if there is an insufficient number of participants or other reasons to achieve the intended result and quality. In such case, the SALESNOTE may not be obliged to pay any compensation whatsoever.  15. In case the customer, after providing the necessary data (see Article 5 of the General Terms and Conditions), wishes to replace one or more participants in a training, event or other service by other persons, this must be notified in advance and in writing to SALESNOTE subject to the provision of the new data. In case of violation of this Article, SALESNOTE may refuse to include the substitutes of the original participants in the services, without being liable for any compensation.  16. Travel >50km from SALESNOTE’s registered office will be charged at a flat rate of 85€ per single travel. 17. Invoices are payable promptly before the due date and in any case at least 8 days before the start of the training, event, team session or any service. 18. In case of non-payment within the prescribed period (see art. 17 of the general terms and conditions), interest will be charged from the invoice date at a rate of 3% per day until the actual day of payment. In case of total or partial non-payment of the debt, the debt balance will be increased by 12% without notice. Expenses related to judicial or extrajudicial collection shall be charged to the customer separately and are therefore always borne by the customer. SALESNOTE will charge €5 per reminder sent and €15 per registered reminder sent. The invoice is not paid until any interest and expenses have been paid. Moreover, in case of non-payment of the invoice within the prescribed period, SALESNOTE may unilaterally decide to cancel the training, the event or any other service to be provided, without being liable for any compensation.  19. All amounts under 1000€ must be paid immediately before starting the assignment. All other assignments will be invoiced 80% upon approval and 20% upon completion.   By delivery we mean the performance of the specified parts on the quotation.21.Any agreement may be cancelled up to four weeks before the start of the training, event or any other service. Such cancellation shall be in writing and must be expressly accepted by SALESNOTE. In case of valid cancellation, the customer shall owe a lump sum compensation of 25% of the invoice amount. In case of cancellation within four weeks before the start of the training, event or any other service, the full invoice amount is due.22. Complaints regarding the invoice must reach SALESNOTE by registered mail within 8 days after the invoice date. Otherwise, the invoice is deemed accepted and can no longer be disputed.  23. All agreements entered into by SALESNOTE are governed by Belgian law. All disputes relating to the interpretation or performance of these agreements or disputes relating to invoices arising from the agreements shall be subject to the sole jurisdiction of the Courts of Kortrijk.323